Experience

Powering Unforgettable Live Experiences

Engage your audience with tools designed to enhance every touchpoint. From pre-show planning to post-event follow-ups, Encore Pro ensures you deliver experiences that connect and inspire.

Create Better Experiences

Trusted by Industry Leaders

On-Site Event Companion

Turn Fans Into Lifelong Attendees

Deliver real-time updates, reminders, and personalized content directly to your visitors’ phones without requiring another app download. Keep audiences informed, reduce stress, and make every moment from the minute they arrive.

Pre-Event

Share FAQ, Map to Venue & More

Day of Event

Send mobile ticket, food & beverage pre-order

Pre-Event

Share FAQ, Map to Venue & More

Digital Tickets

Tickets That Power Experiences

Eliminate confusion and faster, easier entry with mobile-friendly ticket delivery. Visitors receive their tickets instantly, complete with event details, directions, and updates—no printing required.

Fraud Prevention

Personalized tickets, animated QR codes, and timed delivery stop fraud before it starts.

Dynamic Tickets

Real-time updates keep every ticket accurate and secure.

Contact Capture

Collect data on shared tickets and grow your audience records.

Flows & Automations

Creating Magic Behind the Scenes

Save time while staying consistent. Automate personalized messages, confirmations, and reminders across the visitor journey, so your team can focus on creating meaningful experiences.

Real-time SMS Alerts

Reach your audience ASAP

Last minute update? Cancellation, etc. Keep audiences in the know. Instantly send SMS to to get your audience the latest update (they’ll appreciate it!).

Fundraising

Capture Donations in the Moment

Integrate donation options directly into the visitor journey, making it simple for guests to support your cause at the right moment.

Upsells and Pre-Orders

Boost revenue while improving visitor convenience

Offer guests seat upgrades and the ability to pre-order drinks, snacks, or merchandise ahead of time, ensuring faster service and higher satisfaction on event day. Additionally, offer additional sponsor ad space to feature their contributions.

Memberships

From First Visit to Lifelong Loyalty

Simplify membership management and reward loyalty. From easy sign-ups to member-exclusive perks, you can strengthen long-term relationships and drive repeat attendance.

From First Click to Final Bow

Reach every attendee at the right moment, without the friction, the manual work, or the missed connections.

Show up without the friction

A better experience, delivered straight to their phone. No app download, no account required.

Every shared ticket is a new contact

When tickets are forwarded, Encore Pro captures the recipient's details automatically.

See exactly who's paying attention

Every link is shortened and tracked, so you know which customers are opening, clicking, and engaging.

It was very important to the New 42 team that the solution fully integrated with Tessitura. It was going to be key to use automations, especially when performances are primarily on the weekend. And the admin staff are usually the people who wire up all the technology and keep it running.

Jamie O'Brien

New 42 Associate Director of digital services

Instant messaging has saved our bacon a few times, whether it’s show delays or telling people not to bring bananas because a cast member had an allergy!

Helen Draper

Director of Marketing

It’s changed the tone of our customer interactions, Instead of troubleshooting, staff are able to have real conversations, make recommendations, and help guests feel welcome.

James Broderick

Head of Sales and Audience Experience

Encore Pro met us where we were, made changes faster than we could ask for, and turned our first digital ticket rollout into a total audience success.

Dean Yager

Director of IT

Success Stories

Success story

Visitor Experience

From Queues to Cheers: Sadler’s Wells Delivers a Modern Theatre Experience

How Sadler’s Wells cut queue times, boost bar revenue, and deliver a smoother, more personalized guest experience across multiple venues.

Success story

Worthing Theatres Boosts Customer Experience and Frees Up Staff Time

Discover how WTM uses Activity Stream’s tools to plan smarter, communicate better, and deliver a seamless journey for every visitor.

Success story

Visitor Experience

Modern Access for a Timeless Institution: How The Old Globe Elevated the Patron Experience

Delivering login-free digital tickets and streamlined communications to support a legacy audience, without the tech headaches.

Success story

Engagement

How Caramoor Center for Music and the Arts Streamlined Patron Communication and Weather Preparedness

Caramoor enhanced patron communication and event management using Encore Pro for sSMS weather alerts and updates.